Only items bought at regular price are eligible for return. This does not include items purchased on special/promotional sale. Please ensure that the product returned must be in original condition, unused or unwashed conditions.
If the product has a manufacturing fault, only then, it will be accepted for return and we will return or replace it and bear the shipping cost also. For the return to take place, customers may follow the right method, which is by completing the “Return Form” published on the website. Kindly email us and give the information about the products you want to return, prior to the process, so that we can keep a track of your requirements and carry on the process, smoothly.
Junio’s MartTM reserves the right to determine whether a product actually has a manufacturing defect and whether it is eligible for return. If considered faulty, we will take care of the return process as soon as possible for your convenience.
- Junio’s MartTM is not responsible for a delay in delivery.
- A copy of the bill and your postage receipt is mandatory for the return process. We will take care of the postage charges in case the product is identified as faulty.
- Junio’s MartTM will not be responsible for the loss of any product. We, therefore, request you to kindly use the services of a reputed postal company to avoid such inconvenience.
- Refund will be made in the same form in which payment was made within 7 working days.
In case of any refund, it will be processed based on the mode of payment of the order
- Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 45 working days from the date of receipt of returned product.
- Orders paid by net banking accounts will be credited back to the bank account.
- You can cancel your order before it has been shipped from our warehouse.
- In case the product delivered to you is undamaged and still, you wish to return it or you refuse to accept the delivery of the ordered product, then the shipping charges charged for the order, if any, would not be refundable.
- Products purchased under special/promotional/seasonal sales/sold under heavy discount/freebies, if any, are not eligible for returns.
Please Note: Items such as Party Materials, Gift Cards, Gift Vouchers, Free Gift Items, Gift Wraps, Freebies and Batteries without explicit Warranties specified by Manufactures etc. are also not returnable. Likewise all Branded Products are non-returnable and non-exchangeable. Junio's Mart has a clear policy about item return. If there is any manufacturer defect, then it is mandatory to give us the information about it within 48 hours. And if any other drawbacks arise, you will have to give us information through the write method within 15 days. Otherwise, the item will not be returned.